Terms and Conditions

Last Updated: 2023-10-12

1. Acceptance of Terms

By accessing or using the www.controlsdepot.com website ("Site"), you agree to comply with and be bound by these terms and conditions ("Terms"). If you do not agree to the Terms, please do not use this Site.

2. Ownership and Copyright

Except as otherwise indicated, this Site, and all text, images, marks, logos and other content contained herein ("Content") are the property of Controls Depot or its affiliates, and are protected by Canadian and international copyright laws.

3. Use of Content

You may view, download and print Content subject to the following conditions:
a) The Content may be used solely for personal, informational, or internal business purposes.
b) Any copies must include the appropriate copyright notice.

4. Prohibited Conduct

You agree not to use the Site for any unlawful purpose or engage in any conduct that may impair the operation or enjoyment of the Site by others.

5. Registration and Privacy

You may be asked to register to use certain features of the Site. Your registration information will be handled in accordance with our Privacy Policy, which can be found at www.controlsdepot/privacypolicy.

6. Limitation of Liability and Disclaimer 

Controls Depot does not warrant the accuracy, completeness, or reliability of the Content available through the Site. It is your responsibility to evaluate the accuracy and completeness of all information, opinions, and other material on the Site.

 7. Governing Law 

These Terms are governed by the laws of the Province of Ontario, Canada, without regards to its conflict of law provisions.

8. Modifications

Controls Depot reserves the right to change these Terms at any time. Your continued use of this Site after any change constitutes your acceptance of the new Terms.

9. Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

10. Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

11. Contact Information

For any questions about these Terms, please contact us at info@controlsdepot.com or 2-5509 Canotek, Ottawa, ON K1J 9J8.